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Habit 4
Think Win-Win
Term | Definition |
---|---|
Win-Lose | High on courage and low on consideration. One who is trying to get ahead of others or be better than other people. |
Lose-Win | Low on courage and high on consideration. One who is eager to please and reluctant to stand up for yourself. |
Lose-Lose | Low on courage and consideration. If you can't win no one wins. You envy and criticize others. |
Win-Win or No Deal | High on courage and consideration. Willing to walk away before someone loses. |
Do Small Acts of Kindness | A deposit into someone's emotional bank. Be kind to others by smiling, introducing yourself, or making friends. |
Keep Promises | Make good on your word. Do what you say you are going to do. |
Keep Confidences | When someone tells you something in confidence, keep it that way. |
Be Loyal to the Absent | Avoid gossiping about someone who is not around. Stick up for people. |
Set Clear Expectations | Don't leave things fuzzy. Follow through on what is expected. |
Apologize | If you did wrong admit it now. Tell them you are sorry. |
Forgive | Learn to forgive and forget so you don't keep hurting yourself the way you were hurt. |