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Habit 4 Study Guide

TermDefinition
What is Habit 4? Think Win-Win
Win-Lose Being high on courage and low on consideration. (you are proud and can't win unless other lose)
Lose-Win Being low on courage and high on consideration. (insecure, you let people walk all over you)
Lose-Lose If you can't win, nobody wins. (you get revenge)
Win-Win or No Deal "We're going to win together" (you're ready to walk away before someone loses)
What does EBA stand for? Emotional Bank Account
What is important about EBA? EBA is a place where you do something nice for someone else, making a deposit into their EBA. You just have to be careful and consider what they think is nice versus yourself.
What are examples of depositing into an EBA? do small acts of kindness, keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, forgive
Created by: madisonhogan
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