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Habit 4 Study Guide

Think Win-WIn

QuestionAnswer
What is a win-lose situation? You can not win unless other people lose
What is a lose-win situation? You say yes too fast and get taken advantage of
What is a lose-lose situation? If you can't win, then nobody else gets to win
What is an emotional bank account? When you make emotional deposits and withdrawals in a relationship
How do you make an emotional deposit? By doing something that helps the relationship
How do you make an emotional withdrawal? By doing something that hurts the relationship
What are ways to make deposits in a person emotional bank account? Keep promises, be loyal in their absence, always apologize and try to forgive and forget
What are examples of withdrawals from a persons emotional bank account? Breaking promises, being unkind and disrespectful, spreading secrets they tell you in private, spreading lies, and holding a grudge
What is the main point of habit 4? Think win-win is about building effective relationships with people by working for their benefit while you are working for your own benefit
Whats a win-win situation? You are ready to walk away before someone loses, including yourself
Created by: btalley
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