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Module 4 Habitat 4
Module 4
Win-Win | you cant win in life unless others win too. We are going to win together. |
Win-Lose | you cant win unless others lose. |
Lose-Win | your low on courage and high in consideration, your insecure. |
Lose-Lose | If you can’t win, nobody can win |
Main Point | The key to making friends is to deposit acts of kindness and helpfulness into their emotional bank accounts. |
EBA | Emotional Bank Account |
Keep confidences | When someone shares something with you in confidence, keep it that way. Be careful about what you spread around about other people on social media. |
Be loyal to the absent. | Avoid gossiping or backbiting. If you badmouth someone, the people listening to you will wonder if you’re doing the same to them behind their backs. |
Set clear expectations | Don’t leave things fuzzy. |
Apologize | If you’re in the wrong, admit it now: “That was unkind of me, I apologize.” Don’t wait. |
Forgive | Learn to forgive and to forget so that you don’t keep hurting yourself the way you were hurt. Don’t let yesterday hold your tomorrow hostage. Getting even or talking about other people’s failings won’t help you. |
Two rules to remember for making deposits in the Emotional Bank Account: | 1. A deposit is only a deposit if the other person sees it as a deposit. 2. It can take one or more deposits to make up for one withdrawal. |