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communication
communication and customer service
Term | Definition |
---|---|
internal communication | sharing information within a business or organization |
external communication | sharing information between a business or organization and an outside entity. |
internal communication includes | face-to-face conversations, telephone calls, interoffice mail, paging, faxing, closed-circuit television, and email. |
external communication includes | face-to-face, print media, broadcast media, and electronic communication. |
business letter elements | heading, opening, body, closing. |
heading | the letterhead and dateline (month fully spelled out, day, and year) |
opening | the recipient's address and salutation |
body | the content and information to be communicated |
closing | the complimentary closing signature |