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HABIT4:Think Win Win

The Habit of Mutual Benefit

TermDefinition
Win-Lose You're low in consideration and high in courage. You're bold but cold- unsympathetic, inconsiderate, unkind. You want to go ahead, be the best, and rise above, even if it means stepping on someone else to get there.
Lose-Win You're high in consideration but low in courage. You're eager to please and reluctant to stand up for yourself.
Lose-Lose You're low in both courage and consideration. You don't care if other people lose, nor do you have the courage to stand up for yourself.
Win-Win or No Deal You're ready to walk away before someone loses, including yourself. Balancing courage and consideration is the way to help others feel good and for you to feel good too.
Deposits in Other People's Emotional Bank Accounts (EBAs) When you do something that helps the relationship, that's a deposit. When you do something that hurts the relationship, that's a withdrawal.
Find Out What a Deposit is for the other person Find other people's deposits. What you may think is a deposit for the other person may be a in fact a withdrawal for them.
Do Small Acts of Kindness A type of deposit is to do small acts of kindness.
Keep Promises It's very important to make good on your word and be very careful before using the words '"I promise" or "I commit".
Keep Confidences When someone shares something with you in confidence, keep it that way. Be careful about what you spread around about other people.
Be Loyal to the Absent Avoid gossiping or backbiting. Stick up for people. If you hear someone bad-mouthing a friend, speak up.
Set Clear Expectations Don't leave things fuzzy.
Apologize If you're in the wrong, admitted it now. Don't wait for the other person to apologize, neither make excuses for your bad behavior.
Forgive Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt.
Created by: carolinam
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