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Module 4

QuestionAnswer
Win-Lose High on courage, low on consideration. You are bold but cold.
Win-Win You go for Win-win or no deal. You are ready to walk away before someone loses.
Lose-Win Low on courage, high on consideration. You are eager to please but wont stand up for yourself.
Lose-Lose If you can win, nobody wins. You are low on both courage and consideration.
Do small acts of kindness Be kind to others and create connections while making deposites.
EBAs Emotional Bank Accounts. positively adding to someone emotional bank accounts helps make friends and build strong relationships .
Keep promises Make good on promises because they will break someone trust quick.
Keep confidences When someone shares something confident with you, you should keep it to yourself.
Be loyal to the absent Avoiding gossip.
Set clear expectations Be clear about your intentions and follow through.
Apologize If you are wrong, admit to it. If you don't you could make the problem bigger.
Forgive Forgive so you don't keep hurting yourself the way you were hurt.
Withdrawal Taking away from someones Emotional Bank Account.
Created by: bradford_am
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