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Habit 4 - StudyGuide

TermDefinition
Win-Win Mutual Benefit
Win-Lose High Courage, Low Consideration. Can't win unless others lose. Getting Ahead, Prideful.
Lose-Win Low Courage, High Consideration. Permanent Victim Mentality. Not brave enough to Stick up for Yourself.
Lose-Lose Non-Beneficial.
No Deal Win Together. Either both parties win or you don't.
Win-Win or No Deal (Matrix) Top Right. High Courage, High Consideration
Win-Lose (Matrix) Top Left. High Courage, Low Consideration
Lose-Lose Bottom Left. Low Courage, Low Consideration
Lose-Win Bottom Right. Low Courage, High Consideration
EBA Emotional Bank Account
What is a Deposit for Someone's EBA? Everyone is different, so you must find out what a deposit or withdrawal for someone's EBA is.
Kinds of Deposits: Small Acts of Kindness, Keep Promises, Keep Confidences, Loyalty to Absent, Clear Expectations, Apologize, Forgive
Kinds of Withdrawals: Disrespect, Break Promises, Spread Misinformation, Exposing Trusted Issues, Not following through, Not Apologizing, Holding a grudge
Created by: GRodriguez17
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