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Habit 4 Flashcards
Term | Definition |
---|---|
Win-Lose | Your always trying to get ahead of other people or be better than other people. |
Lose-Win | You're not brave enough to stick up for yourself. |
Lose-Lose | If you cant win, nobody wins. |
Win-Win or no deal | You're ready to walk away before someone lose, including yourself. |
Find out what a deposit is for the other person | What you think is a deposit for the other person may in fact be a withdrawal in their mind. |
Do small acts of kindness | To perform an act of contribution, help, kindness or share with someone if you know they need it. |
Keep promises | If you can't keep your promises, you shouldn't make them in the first place. |
Keep Confidences | A feeling of assurance that a confidant will keep a secret. |
Be loyal to the absent | Avoid gossiping or backbiting. |
Set clear expectations | Set ground rules. |
Apologize | If you're in the wrong admit it. |
Forgive | Learn to forgive and forget. |