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Habit 4
Habit 4 Study Guide: "Think Win-Win"
Term | Definition |
---|---|
See | It's possible to win in a way that allows others to win as well. |
Do | Balance courage with consideration |
Get | More wins and better relationships |
Win-Lose | High on courage and low on consideration. Idea of not being able to win unless others lose |
Lose-Win | Low on courage and high on consideration. Not being able to stick up for yourself |
Lose-Lose | Low on courage and low on motivation. Idea that if you can't win, nobody can |
Win-Win or No Deal | High on courage and high on motivation. Idea of winning together, walking away before someone loses |
Make Deposits | Make kind and helpful gestures to strengthen a relationship |
Is it Really a Deposit? | Deposits only count if they actually work as a deposit for that specific person. Find out what kind of kind/helpful gestures would actually be beneficial to the other person. |
Do Small Acts of Kindness | Deposit: Treating people with kindness |
Keep Promises | Deposit: Think carefully before promising something, then take it very seriously |
Lying, Gossiping, and Spreading Secrets | Withdrawals: creates a loss of trust and takes a long time to rebuild that with the other person |
Be Loyal to the Absent | Deposit: Avoid any kind of gossip or talking negatively about someone when they are not present |
Keep Confidences | Deposit: Keep others' shared confidences to yourself |
Set Clear Expectations | Deposit: Be clear and specific about plans and follow through |
Apologize and Forgive | Deposit: If you are in the wrong, admit it; and when you are wronged, learn to forgive and forget so that you can get past negativity |