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Habit 4 Study Guide

Think Win Win

TermDefinition
Emotional Bank Accounts (EBA) -Do small acts of kindness -Keep promises -Keep confidences -Forgive -Be loyal to the absent -Set clear expectations -Apologize
7 Key Active Listening Skills 1. Be attentive 2. Ask open-ended questions 3. Ask probing questions 4. Request Clarification 5. Paraphrase 6. Be attuned to and reflect feelings 7. Summarize
Courage and Consideration Matrix The goal of the Win / Win Paradigm is to have the consideration of respecting others around you but to also have the courage to respect yourself.
4 Quadrants in the Courage and Consideration Matrix 1. Win / Win - Tough and Nice 2. Win / Lose - Tough and Not Nice 3. Lose / Lose - Weak and Not Nice 4. Lose / Win - Weak and Nice
Habit 4 SEE-Do-Get Model See - There is plenty for everyone. - It's possible to win in a way others win too - No one has to lose
Habit 4 See-DO-Get Model Do - Balance courage with consideration. - Be happy for the success of others. - Share credit and recognition. - Make deposits in other people's EBAs.
Habit 4 See-Do-GET Model Get - More wins. - Faster, better solutions to problems. - Richer, more lasting relationships.
Created by: Roberto Arenas
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