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Habit 4
Term | Definition |
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People who practice Habit 4 : Think Win-Win | Get: more wins, better solutions to problems, more lasting relationships See: It's possible to win in a way that others win too, no one has to lose Do: Balance courage with consideration, be happy for the success of others, share credit |
Five Paraidigms of Human Interaction | 1. Win-Lose "I'm going to beat you no matter what" 2. Lose-Win "I always get stepped on" 3. Lose-Lose "If im going down so are you" 4. Win "As long as I win, I dont care if you win or lose." |
What People Do who think Win-Win | Most people want a win-win relationship, but do not know where to start. |
Courage and Consideration Matrix | Courage on the Win-Lose, and Lose-Lose Consideration on the Lose-Lose, and Lose-Win |
Make depostits in other people's emotional bank accounts | 1. Find out what a deposit is for the other person What you think is a deposit for the other person may in fact be a withdrawal in his or her mind. 2. Small Acts of Kindness 3. Keep promises 4. Be Loyal 5. Set clear expectations 6. Apologize |
Critical Thinking | Appeal to Authority, Cause and Effect, False Analogy |