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Habit 4 Study Guide

Think Win-WIn.

QuestionAnswer
Habit 4 explore ways to.... Balance courage with consideration. Make deposits in other people’s Emotional Bank Accounts
Win-Win is... the basic principle of successful living: Unless other people win with you, you don’t truly win.
Win-Lose is... Being high on courage and low on consideration, (you’re always trying to get ahead of others or be better than other people)
Lose-Win is... Low on courage and high on consideration (being insecure).
Lose-Lose is... If you can’t win, nobody wins (revenge).
Win-Win or No Deal is... Being ready to walk away before someone loses (courage and consideration)
Find Out What a Deposit Is for the Other Person means What you think is a deposit for the other person may in fact be a withdrawal in their mind.
Do Small Acts of Kindness shows... TRUE leadership.
Keeping Promises shows... Reliability
Confidences keeps you out of trouble
Be Loyal to the Absent will make people trust you
Set Clear Expectations to follow through
Apologize so credibility is shown without excuses
Forgive so you don't keep hurting yourself.
Created by: Knadia2323
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