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Habit4:Think Win-Win

QuestionAnswer
I can build effective relationships with people by... ...working for their benefit as well as my own.
Win-Lose High Courage, Low Consideration
Lose-Win Low Courage, High Consideration
Lose-Lose Low Courage, Low Consideration
Win-Win High Courage, High Consideration
When I make kind deposits into other people's Emotional Bank Accounts... ...it's easier to make new friends and build strong relationships.
Find Out What a ________ Is for the Other Person Deposit
Do Small Acts of ___________. Kindness
______ Promises. Keep
When Someone Shares Something With You In __________, Keep It That Way. Confidence
Be Loyal to the _________. Absent
Set _____ Expectations. Clear
True or False: If you're in the wrong, you should apologize. True
Learn to ______ and Forget. Forgive
Created by: pmoran
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