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Habit 4 Study Guide

Habit 4

QuestionAnswer
Win - Lose "I'm going to beat you no matter what." High courage, low consideration
Lose - Lose "If I'm going down then you're going down with me." Low courage, low consideration
Win - Win or No Deal "We're going to win together." High courage, high consideration
Lose - Win "Eager to please and reluctant to stand up for myself." Low courage, high consideration
1st Rule of making an emotional deposit A deposit is only a deposit if the other person sees it as one.
2nd Rule of making an emotional deposit It can take one or more deposits to make up for just one withdrawal.
Emotional deposit 1 Do small acts of kindness
Emotional deposit 2 Keep promises
Emotional deposit 3 Keep confidences
Emotional deposit 4 Be loyal to the absent
Emotional deposit 5 Set clear expectations
Emotional deposit 6 Apologize
Emotional deposit 7 Forgive
Created by: kgaona
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