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Habit 4 Study Guide

PSYC 1300 - Heather Harris

QuestionAnswer
Habit 5 Put First Things First
Win-Lose Paradigm "I'm going to beat you no matter what"
Lose-Win Paradigm "I always get stepped on."
Lose-Lose Paradigm "If I'm going down, you're going down with me."
Win-Win or No Deal Paradigm "We're going to win together."
Matrix Location: Win-Lose High Courage, Low Consideration
Matrix Location: Lose-Win Low Courage, High Consideration
Matrix Location: Lose-Lose Low Courage, Low Consideration
Matrix Location: Win-Win or No Deal High Courage, High Consideration
EBA Emotional Bank Account
Two rules to remember for making deposits in the Emotional Bank Account: A deposit is only a deposit if the other person sees it as one. It can take one or more deposits to make up for one withdrawal.
Took you to lunch at a fast-food restaurant so you could talk about a school project you were working on. Deposit
Asked you to attend a class and take notes while they went away on a pleasure trip. Withdrawal
Posted a “happy birthday” message to you a month after your birthday. Neutral
Created by: hhughes3
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