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Habit 4 Study Guide

Habit 4 Flashcards

QuestionAnswer
Lose - Win High in consideration but low in courage. You’re eager to please and reluctant to stand up for yourself.
Lose- Lose Low in courage and consideration. You don’t care if other people lose,nor do you have the courage to stand up for yourself.
Win-Win or No Deal High in both courage and consideration. You’re ready to walk away before someone looses, including yourself .
Balance Courage and Consideration Build effective relationships with others working for their benefit as well as my own. takes proactive practice. This is where you want to be.
Emotional bank account (EBA) Making deposits of kindness and helpfulness in to other people, makes new friends and build strong relationships
Do small acts of kindness Be kind to others, create connections, while making deposits, be courteous and respectful.
Keep promises Extremely important to make good on your word, lies, broken promises , break trust. Do what you say you’re going to do.
Keep Confidence When something is shared with you in confidence, keep it that way.
Be Loyal to the absent If you bad mouth someone, people listening to you will wonder if you’re doing the same to them behind their back. If you hear someone bad-mouthing a friend, speak up!
Set clear expectations Don’t leave things fuzzy, follow through on what’s expected.
Apologize If you’re in the wrong, admit it now don't wait. Make things better before it turns into a big withdraw.
Deposits When you do something helps a relationship,
Withdrawal When you do something that hurts the relationship.
Habit 4 Think win -win , the habit of mutual benefits.
Created by: stepreyes13
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