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Habit 4 Flashcards

TermDefinition
Habit 4 Module 11 Main Point "I can build effective relationships with people by working for their benefit as well as my own."
Win-Lose "I'm going to beat you no matter what." This means you're high on courage and low in consideration. You're bold but cold, unkind, and inconsiderate.
Lose-Win "I always get stepped on." This means you're low on courage and high on consideration and not brave enough to speak up. You're a door mat for others.
Lose-Lose "If I'm going down, you're going down with me." You envy people and put them down. You're low in consideration and courage.
Win-Win or No Deal "We're going to win this together." This is the corner you want to be in; you're high in courage AND consideration.
Habit 4 Module 12 Main Point 'I can make deposits of kindness and helpfulness into other's EBA.'
What is an EBA? An Emotional Bank Account.
What is a deposit in an EBA? When you do something that helps the relationship.
What is a withdrawal from an EBA? When you do something that hurts the relationship.
What kind of deposits can you make into an EBA? Do small acts of kindness, keep confidences, be loyal to the absent, set clear expectations, apologize, and forgive,
2 Rules for making deposits 1. A deposit is only a deposit if the other person sees it as one. 2. It can take one or more deposits to make up for one withdrawal.
Created by: emilyvicente
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