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Habit 4 Study Guide

TermDefinition
Think Win-Win The habit of mutual benefit
I can build effective relationships with people by working for their benefit as well as my own
Win-Lose HIgh on courage and low on consideration. You can't win unless other people lose.
Lose-Win Low on courage and high on consideration. Permanent victim mentality.
Lose-Lose If you can't win, nobody wins.
Win-Win or no deal Balancing courage and consideration
The two principles to live by Courage and consideration
Eager to please and reluctant to stand up for yourself Lose-Win
You don't care if other people lose, or have the courage to stand up for yourself Lose-Lose
Unsympathetic, inconsiderate, unkind Win-Lose
I can make deposits of kindness into other people's Emotional Bank Accounts (EBAs). When I do this... ...it's easier to make new friends and build strong relationships.
Find out what a deposit is for the other person by finding out what will deposit or withdraw from their EBA.
7 ways to deposit into other's EBAs Do small acts of kindness, Keep promises, Keep confidences, Be loyal to the absent, Set clear expectations, Apologize, Forgive.
2 rules for making deposits in the emotional bank account A deposit is only a deposit if the other person sees it as one. It can take one or more deposits to make up for one withdrawal.
Created by: eve5392
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