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Habit 4 Study Guide
Victoria Baez-Castillo PSYC1300
| Term | Definition |
|---|---|
| Lose-Win people... | are people pleasers, insecure |
| Lose-Lose people... | let others lose, won't stick up for yourself |
| Win-Lose people... | are unsympathetic, inconsiderate, unkind |
| Win-Win or No Deal people... | walk away before someone loses |
| high courage, high consideration | Win-Win or No Deal |
| low courage, low consideration | Lose-Lose |
| low courage, high consideration | Lose-Win |
| high courage, low consideration | Win-Lose |
| Courage and Consideration Matrix | the balance between standing up for yourself and being mindful of others |
| Emotional Bank Account (EBA) | a deposit for one may be a withdrawal for another - make sure you know what a deposit is for that specific person |
| Deposit | an action that helps a relationship |
| Withdrawal | an action that hurts a relationship |
| Small act of kindness deposit | treat others with kindness |
| keep promises deposit | be good on your word |
| keep confidences deposit | keep what someone says in confidence to yourself |
| loyal to the absent deposit | avoid bad-mouthing others; speak up for those not present if others are bad-mouthing them |
| clear expectations deposit | communicate with others and follow through on expectations |
| apologize deposit | own up to being wrong sooner than later |
| forgive deposit | make an effort to heal by forgiving and forgetting |
| Small act of kindness withdrawal | be unkind, discourteous, disrespectful |
| keep promises withdrawal | break a (serious) promise |
| keep confidences withdrawal | spreading information that was meant to stay private |
| loyal to the absent withdrawal | bad-mouth someone to others; they will wonder if you do the same about them |
| clear expectations withdrawal | leave things fuzzy and don't follow through on expectations |
| apologize withdrawal | make excuses for your behavior |
| forgive withdrawal | getting even or holding on to a grudge |
| a ____ is only a ____ if ther other person sees it as one | deposit |
| it can take one or more ___ to make up for one ___ | deposits, withdrawal |
| the secret of a great relationship | balance courage and consideration |
| in the case of EBAs, deposits and withdrawals are... | emotional |