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Habit 4 Study Guide

Victoria Baez-Castillo PSYC1300

TermDefinition
Lose-Win people... are people pleasers, insecure
Lose-Lose people... let others lose, won't stick up for yourself
Win-Lose people... are unsympathetic, inconsiderate, unkind
Win-Win or No Deal people... walk away before someone loses
high courage, high consideration Win-Win or No Deal
low courage, low consideration Lose-Lose
low courage, high consideration Lose-Win
high courage, low consideration Win-Lose
Courage and Consideration Matrix the balance between standing up for yourself and being mindful of others
Emotional Bank Account (EBA) a deposit for one may be a withdrawal for another - make sure you know what a deposit is for that specific person
Deposit an action that helps a relationship
Withdrawal an action that hurts a relationship
Small act of kindness deposit treat others with kindness
keep promises deposit be good on your word
keep confidences deposit keep what someone says in confidence to yourself
loyal to the absent deposit avoid bad-mouthing others; speak up for those not present if others are bad-mouthing them
clear expectations deposit communicate with others and follow through on expectations
apologize deposit own up to being wrong sooner than later
forgive deposit make an effort to heal by forgiving and forgetting
Small act of kindness withdrawal be unkind, discourteous, disrespectful
keep promises withdrawal break a (serious) promise
keep confidences withdrawal spreading information that was meant to stay private
loyal to the absent withdrawal bad-mouth someone to others; they will wonder if you do the same about them
clear expectations withdrawal leave things fuzzy and don't follow through on expectations
apologize withdrawal make excuses for your behavior
forgive withdrawal getting even or holding on to a grudge
a ____ is only a ____ if ther other person sees it as one deposit
it can take one or more ___ to make up for one ___ deposits, withdrawal
the secret of a great relationship balance courage and consideration
in the case of EBAs, deposits and withdrawals are... emotional
Created by: vbaez1
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