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Habit 4 Study Guide
Term | Definition |
---|---|
Think Win - Win | Think Win - Win is about building effective relationships with people by working for their benefit while you are working for your own benefit. |
Courage and Consideration | Balance on both is required to obtain Win-Win |
Win / Lose | High on Courage Low on Consideration |
Lose / Win | Low on Courage High on Consideration |
Lose / Lose | Low on everything, you are a Doormat |
Emotional Bank Deposits | Small Acts of Kindness Keep Promises Keep Confidences Be Loyal to the Abscent Set Clear Expectations Apologize Forgive |
Rules for Making Deposits | 1. A deposit is only a deposit if the other person see it as a deposit. 2. It can take one or more deposits to amke up for a withdrawal. |