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Module 4 Study Guide
Think Win Win-The habit of mutual benefit
| Question | Answer |
|---|---|
| What is the importance of balance of courage and consideration? | Balancing courage and consideration is the way to help others feel good and for you to feel good too. |
| What does it mean by win-win or no deal? | This means your ready to walk away before-someone loses-including yourself. |
| What does it mean by making deposits in other peoples emotional bank account? And what does this accomplish? | I can make deposits into other peoples emotional bank accounts. When I do this, it's easier to make new friends and build strong relationships. |
| What is the difference between a deposit and withdraw from an emotional bank account? | When you do something that helps the relationship, that's a deposit. When you do something that hurts the relationship, that's a withdraw. |
| What are a few things that are considered as deposits in an emotional bank account? | Do small acts of kindness, keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, forgive. |
Created by:
Ampletude74
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