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Patient Navigator
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Purpose of American Association of Medical Assistants (AAMA)
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MED160

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TermDefinition
Patient Navigator Helps patient navigate complex healthcare world
Purpose of American Association of Medical Assistants (AAMA) To raise standards of medical assisting to higher professional level
Ever Certified Medical Assistant (CMA) must re certify every... 5 years
Hospice care is for.. Patients with less than six months to live
Board-certified physician education and licensing takes... 9-12 years
Gerontology doctors treat what kind of patients? Older patients
Nuclear medicine uses Radiation to diagnose and treat.
Oncologists works with Cancer patients
Pediatrics and Adolescent Medicine care for Children, teens, and young adults
Acupuncturist Treat pain by inserting needles under skin at meridians or channels
A Nurse Practitioner can work With a physician or independently
American Hospital Association The largest national network of healthcare providers
Comprehension The ability to learn, retain, and process information
Integrity Being honest and trustworthy
Patient advocacy Speaking or acting on behalf of patient or family
Knowledge Is gained through study and experience
Hard Skills Technical and operational
Soft skills People skills
The Communication Circle involves The message, a source, and a receiver
Active listening Actively being involved in the process
Assertiveness Being firm but not aggressive
Full-Block Style is typed with All lines flush left
Modified-Block Style Indented Paragraphs
Simplified Style Modifies full block by leaving off salutation and complimentary close
Screening calls Involves deciding which calls are put through immediately and which calls are handled by taking a message and offering a callback
Five Cs of effective communication Completeness, clarity, conciseness, courtesy, cohesiveness
Complete telephone message includes demographics, description of needed action, message, initials
Telephone etiquette Proper pitch, pronunciation, enunciation, tone
TDD means Telecommunication devices for the deaf
Prescription renewal calls may come from... The patient or directly from the pharmacy
Created by: akiree6490
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