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Con Ch.3
Communication
| Question | Answer |
|---|---|
| Communication | use of words and behaviors to construct , send, and interept messages |
| Sender | person deliveing message |
| Receiver | person for whom message is sent |
| One-way Communication | highly structured, with sender being in control and expecting very little resonse |
| Two-way communication | both sender and receiver equally participate in the interaction |
| Verbal Communicication | use of spoken or written words or symbols |
| Connotative meaning | reflects ind. perception or interretation of a given word |
| Dennotative meaning | refers to commonly accepted definition of a particular word |
| Jargon | is "commonplace" lang. or terminology unique to people in a particular work setting |
| Non-verbal Communication | messages sent without the use of words |
| gestures | are movements used to emphasize the idea being communicated; clarifying a point |
| Open posture | shift in posture towardan individual, a smile, direct eye contact; conveys warth and caring |
| Closed posture | a formal , more distant, generally with arms and legs crossed; percieved as disinterest , cold, nonacceptance |
| Assertive Communication | style is interaction that takes in account the feelings and needs of patient, yet honors the nurse's rights asa ind. |
| aggressive Communication | interaction with another in a overpowering and forceful manner to meet own needs at expense of others |
| Unassertive Communication | sacrifices the nurses personal rights to meet the needs of the patient at the expense of feeling resentful |
| Therapeutic Communication | exchange of info. takes place that facilitates the formation of a positive nurse-patient relationship aand actively involves the patient in all areas of care |
| Nontherapeutic Communication | can block the development of trust and therapeutic relationship |
| Active Listening | requires fullattention to what patient is saying |
| Passive Listening | nurse attends nonverbally to what the patient is saying through eye contactand nodding; encouraging pharses such as Uh-Huh and I see |
| acceptance | the willingness to listen and respond to what a patient is saying without judgement |
| Minimal encouragement | is a subtle therapeutic technique that communicates to the patient that the nurese is interested and wants to hear more |
| Closed question | is focused and seeks a particular answer; yes or no |
| Open question | a question where elaboration on the subject is desired |
| Restating | involves the nurse repeating to the patient what the nurse believes to be the main point that patient is trying to convey |
| Parapharsing | is restatement of patients mesaage in own words to verify the interpertation that the message is correct |
| Clarifying | Restating the patients message in a manner that ask tthe patient to verify that the message is accurate |
| Focusing | used when more specific info. is needed to accurately understand patients message |
| Reflecting | a therapeutic tech. that assists the patient to reflect on inner feelings and thoughts rather than seek answers or advice from someone else |
| stating observations | is useful to validate the accuracy of nurse's observations |
| offering information | preparing a patient for what to expect before, during and after an invasive procedure |
| summarizing | review of main points covered in an interaction |
| Comfort zone | his/her "territory" |
| intimate zone | 0 to 18 inches |
| personal zone | 18 in to 4 ft |
| social zone | 4 to 12 feet |
| public zone | 12 feet or more |
| Altered cognition | lacks the ability to receive, process,and send information; comm. does not occur |
| Impaired hearing | patient is unable to hear what is being said and can't be ex[ected to to understand |
| grieving | a result of actual or preceived loss |
| impaired verbal communication | to describe decreased, delayed or absent ability to receive , process, transmit and use a system of symblos |
| expressive aphasia | cannot send the desired message |
| receptive aphasia | cannot recognize ot interpret the message |
Created by:
Jaybob
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