Communication
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| Communication | show 🗑
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| Sender | show 🗑
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| Receiver | show 🗑
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| One-way Communication | show 🗑
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| show | both sender and receiver equally participate in the interaction
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| Verbal Communicication | show 🗑
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| show | reflects ind. perception or interretation of a given word
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| show | refers to commonly accepted definition of a particular word
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| show | is "commonplace" lang. or terminology unique to people in a particular work setting
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| show | messages sent without the use of words
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| show | are movements used to emphasize the idea being communicated; clarifying a point
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| show | shift in posture towardan individual, a smile, direct eye contact; conveys warth and caring
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| show | a formal , more distant, generally with arms and legs crossed; percieved as disinterest , cold, nonacceptance
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| Assertive Communication | show 🗑
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| show | interaction with another in a overpowering and forceful manner to meet own needs at expense of others
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| Unassertive Communication | show 🗑
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| show | exchange of info. takes place that facilitates the formation of a positive nurse-patient relationship aand actively involves the patient in all areas of care
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| show | can block the development of trust and therapeutic relationship
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| show | requires fullattention to what patient is saying
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| show | nurse attends nonverbally to what the patient is saying through eye contactand nodding; encouraging pharses such as Uh-Huh and I see
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| show | the willingness to listen and respond to what a patient is saying without judgement
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| Minimal encouragement | show 🗑
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| show | is focused and seeks a particular answer; yes or no
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| Open question | show 🗑
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| show | involves the nurse repeating to the patient what the nurse believes to be the main point that patient is trying to convey
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| show | is restatement of patients mesaage in own words to verify the interpertation that the message is correct
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| Clarifying | show 🗑
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| show | used when more specific info. is needed to accurately understand patients message
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| Reflecting | show 🗑
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| show | is useful to validate the accuracy of nurse's observations
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| show | preparing a patient for what to expect before, during and after an invasive procedure
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| show | review of main points covered in an interaction
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| show | his/her "territory"
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| intimate zone | show 🗑
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| personal zone | show 🗑
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| social zone | show 🗑
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| public zone | show 🗑
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| show | lacks the ability to receive, process,and send information; comm. does not occur
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| show | patient is unable to hear what is being said and can't be ex[ected to to understand
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| grieving | show 🗑
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| impaired verbal communication | show 🗑
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| expressive aphasia | show 🗑
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| show | cannot recognize ot interpret the message
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Created by:
Jaybob
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