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Conflict Class2

Exam 1

QuestionAnswer
What are the 6 parts of the circle of conflict model? Relationship drivers, External drivers, Structure drivers, interests, data drivers, value drivers
What are the three parts of the triangle of satisfaction model? From left: Result-substantive, Process-procedural, Emotion-psychological
In what pie-piece of the circle of conflict do you place the triangle of satisfaction? Interests
What were the discussion points to the Offsite Team case? Face/identity, trust, messages, when to intervene
What are the three conversations that make up the structure of a difficult conversation? What happened Feelings Identity
What are the 5 parts of the "what happened" conversation? What happened, what should have happened, who's right, who did what, who's to blame
Created by: MNA
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