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Chapter 10

Psychiatric

QuestionAnswer
Professional, goal-directed and scientifically based communication Therapeutic Communication
Validating the accuracy of the senders message Feedback
All the words a person speaks Verbal communication
The tone of voice, emphasis on certain words, and the manner in which a person paces speech Nonverbal communication
Being aware of the patients verbal and nonverbal communications while monitoring personal verbal and nonverbal communications Active listening
Restating in different word the basic content of the patients message Paraphrasing
Repeating the same key words the patient used Restating
Assisting people to better understand their on feelings and thoughts Reflecting
A technique that enables the nurse to examine important ideas, experiences, or relationships more fully Exploring
"Tell me more about your relationship with your wife" Exploring
Encouraging a person to talk by waiting for the answers Silence
Gives the person time to collect thoughts or think through a point Silence
Asking excessive questions, giving approval or disapproval, advising, asking "why" questions Non-therapeutic Communication Techniques
Filters through which each of us interprets ourselves, others, and the world around us Cultural Filters
Created by: jamie.stover
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