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Chapter 10
Psychiatric
Question | Answer |
---|---|
Professional, goal-directed and scientifically based communication | Therapeutic Communication |
Validating the accuracy of the senders message | Feedback |
All the words a person speaks | Verbal communication |
The tone of voice, emphasis on certain words, and the manner in which a person paces speech | Nonverbal communication |
Being aware of the patients verbal and nonverbal communications while monitoring personal verbal and nonverbal communications | Active listening |
Restating in different word the basic content of the patients message | Paraphrasing |
Repeating the same key words the patient used | Restating |
Assisting people to better understand their on feelings and thoughts | Reflecting |
A technique that enables the nurse to examine important ideas, experiences, or relationships more fully | Exploring |
"Tell me more about your relationship with your wife" | Exploring |
Encouraging a person to talk by waiting for the answers | Silence |
Gives the person time to collect thoughts or think through a point | Silence |
Asking excessive questions, giving approval or disapproval, advising, asking "why" questions | Non-therapeutic Communication Techniques |
Filters through which each of us interprets ourselves, others, and the world around us | Cultural Filters |