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MOP CH 11-13
| Question | Answer |
|---|---|
| first thing to do coming in the morning to doctor office | check appointments and make list for doctor, if paper charts pull for day (put in pile on doctor office desk)and have test in there, have all supplies for day, have way to identify and acknowledge patient, with new patients register info |
| when taking patients back | quick history with patients unless already have then update it, check medications patient is on |
| when in exam room | instructions for clothing or shoes that need to be removed, if dont need help leave them alone, knock before entering |
| going back into exam room | take vitals, some have computers in room if so log off when leaving |
| handling talkative patients | if doctor stuck with them can go in and say excuse me doctor you have a call you need to take, can buzz doctor and say patient needs to be seen in exam room (number) |
| angry patient in waiting room | need to get them out and put in private room bc they will upset other patients, say come on back and we will discuss it, if cannot calm them can ask them to leave |
| when done in exam room | let patient know they can get dressed and leave, come back in and ask if they have anymore questions before you take them back to waiting room |
| disabled patients | ask if they want your help before touching them |
| get ready for next patient | pull paper down and throw away, get new material out, wipe counters down |
| check out patients | if someone there let scheduler know when appointment needed, sometimes will make appointment |
| drug reps, detail people | some doctors have certain times, will work in between patients, wont see at all |
| gifts over $25 | some states will make office report it to IRS |
| equipment salespeople | most doctors leave it to office manager |
| cleaning services | usually come in and clean office |
| inventory | use good system, sometimes spreadsheet or list in cupboard |
| ordering | compare prices |
| capitol equipment purchase | any big purchase not disposable, get estimates and compare |
| receiving order | always check order against packing slip, count, check off, initial, most places want packing slip |
| invoice | total amount of money owed |
| packing slip | kind of supply and number of each |
| medical equipment maintenance | CLIA (Clinical Laboratory Improvement Act) specifies when to look at equipment based on what type of equipment, technician comes in to check equipment |
| medical waste | separate contract by law according to CLIA |
| sharps container | needle, broken glass |
| biohazard red bag | body fluid, anything with blood on it |
| community resources | most offices develop list, nothing more then places for people to get help |
| closing office | lock up everything, most offices have lock box outside office to put lab samples, know what time courier comes by |
| block | most popular business letter, all left margin |
| water mark | symbol of quality, most places order by ream (500 sheets) |
| #10 envelope | business size envelope |
| #6 3/4 statements | billing statements |
| body of letter | single space, double space between paragraphs |
| letter head | all above line 15 |
| end of letter | double space closing, 4 blank lines type name of person Enc:3 (3 enclosure) Reference Initial |
| anything you need proof of | make sure to certify it |
Created by:
brookelily
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