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Think Win Win

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
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show Main Point: Think Win Win is about building effective relationships with people by working for their benefit while you are working for your own benefit  
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Win-Lose   show
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Lose-Win   show
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Lose-Lose   show
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show "We're going to win together." Win-Win or no deal. The balance of courage and consideration helps you walk away before someone loses-including yourself.  
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Courage and Consideration Matrix   show
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Module 12: Make deposits in other people's Emotional Bank Account(EBA)   show
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Emotional Bank Account (EBA)   show
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show Understand what a deposit/withdrawal means for that person, Small acts of kindness, Keep promises, Keep confidences, Be loyal to the absent, Set clear expectations, Apologize, Forgive  
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show Do not assume a deposit for you is the same for someone else.  
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show Bestow kindness on everybody  
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Keep promises   show
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show Be careful with other peoples private information they have granted you knowledge of.  
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show Avoid gossip and stand up for others. Participation in gossip might create insecurity from others about your character  
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show Don't let things get fuzzy in your personal or professional life. Say what you want and mean, ask questions and follow through.  
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Apologize   show
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Forgive   show
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Created by: lbord1987
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