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Module 4

Think Win Win

Module 11: Balance courage and consideration Main Point: Think Win Win is about building effective relationships with people by working for their benefit while you are working for your own benefit
Win-Lose "I'm going to beat you no matter what" You can't win unless someone else loses
Lose-Win "I always get stepped on" Low on courage and high on consideration. Insecure, easily taken advantage of, coward, victim
Lose-Lose "If I'm going down, you're going down with me." If you cant win, no one will win. You get revenge, are envious, and are critical of others.
Win-Win "We're going to win together." Win-Win or no deal. The balance of courage and consideration helps you walk away before someone loses-including yourself.
Courage and Consideration Matrix Being in the upper right corner is ideal, where you stay high in both categories and go for the Win-Win.
Module 12: Make deposits in other people's Emotional Bank Account(EBA) Main Point: The key to making friends is to deposit acts of kindness and helpfulness in their EBA, while avoiding making withdrawals.
Emotional Bank Account (EBA) The relationship is like a bank account and the deposits and withdrawals are emotional. Deposit-helps relationship Withdrawal-hurts relationship
Types of deposits Understand what a deposit/withdrawal means for that person, Small acts of kindness, Keep promises, Keep confidences, Be loyal to the absent, Set clear expectations, Apologize, Forgive
Understand what a deposit/ withdrawal means for that person Do not assume a deposit for you is the same for someone else.
Small acts of kindness Bestow kindness on everybody
Keep promises Must see to believe. Don't break promises because that leads to distrust that takes a long time to rebuild.
Keep Confidences Be careful with other peoples private information they have granted you knowledge of.
Be loyal to the absent Avoid gossip and stand up for others. Participation in gossip might create insecurity from others about your character
Set clear examples Don't let things get fuzzy in your personal or professional life. Say what you want and mean, ask questions and follow through.
Apologize Admit guilt without delay. Avoid waiting, creating excuses, and ultimately creating a bigger withdrawal
Forgive Avoid hurting yourself the way you were hurt by learning to forgive and forget.
Created by: lbord1987
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