Habit 4 Study Guide
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| What is a Win-Lose mindset due to? | High on courage and low on consideration
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| What is a Lose-Win mindset due to? | Low on courage and high on consideration (insecure)
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| What is a Lose-Lose mindset due to? | Low on courage and low on consideration
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| What is a Win-Win or No Deal mindset due to? | High on consideration and high on courage
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| What 2 principles do Win-Win or No Deal people live by? | Courage and consideration
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| What is considered to be in the bottom-right corner of the Courage and Consideration Matrix? | Lose-Win
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| What is considered to be in the bottom-left corner of the Courage and Consideration Matrix? | Lose-Lose
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| What is considered to be in the upper-left corner of the Courage and Consideration Matrix? | Win-Lose
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| What is considered to be in the upper-right corner of the Courage and Consideration Matrix? | Win-Win or No Deal
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| Which corner should you strive to be in within the Courage and Consideration Matrix? | Upper-right or Win-Win or No Deal
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| Explain Lose-Win | Eager to please others and reluctant to stand up for yourself
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| Explain Lose-Lose | You don't care if other people lose, nor do you have the courage to stand up for yourself.
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| Explain Win-Lose | -You're bold but cold (unsympathetic, inconsiderate, and unkind)
-you see life as a competition
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| Explain Win-Win or No deal | You're ready to walk away before someone loses, including yourself
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| What does EBA stand for? | Emotional Bank Account
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| Explain Deposits | Things you do that helps the relationship
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| Explain Withdrawals | Things you do that does not help the relationship
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| What are some ways to make deposits? | Small acts of kindness, keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, and forgive
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| What is the first step in making deposits? | Find out what a deposit is for the other person
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| Explain "Do small acts of kindness" | Take the initiative t be kind to others and make connections
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| Explain "Keep Promises" | Make good on your word and be careful before using words such as "I promise" or "I commit"
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| Explain "Keep confidences" | Keep others words in confidence, do not share their information
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| Explain "Be loyal to the absent" | Avoid gossiping or backbiting, stick-up for people
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| Explain "Apologize" | -If you are in the wrong, admit it
-don't make excuses
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| Explain "Forgive" | -Learn to forgive and forget for your own good
-don't let yesterday hold you hostage
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