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Habit 4 Study Guide

QuestionAnswer
What is a Win-Lose mindset due to? High on courage and low on consideration
What is a Lose-Win mindset due to? Low on courage and high on consideration (insecure)
What is a Lose-Lose mindset due to? Low on courage and low on consideration
What is a Win-Win or No Deal mindset due to? High on consideration and high on courage
What 2 principles do Win-Win or No Deal people live by? Courage and consideration
What is considered to be in the bottom-right corner of the Courage and Consideration Matrix? Lose-Win
What is considered to be in the bottom-left corner of the Courage and Consideration Matrix? Lose-Lose
What is considered to be in the upper-left corner of the Courage and Consideration Matrix? Win-Lose
What is considered to be in the upper-right corner of the Courage and Consideration Matrix? Win-Win or No Deal
Which corner should you strive to be in within the Courage and Consideration Matrix? Upper-right or Win-Win or No Deal
Explain Lose-Win Eager to please others and reluctant to stand up for yourself
Explain Lose-Lose You don't care if other people lose, nor do you have the courage to stand up for yourself.
Explain Win-Lose -You're bold but cold (unsympathetic, inconsiderate, and unkind) -you see life as a competition
Explain Win-Win or No deal You're ready to walk away before someone loses, including yourself
What does EBA stand for? Emotional Bank Account
Explain Deposits Things you do that helps the relationship
Explain Withdrawals Things you do that does not help the relationship
What are some ways to make deposits? Small acts of kindness, keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, and forgive
What is the first step in making deposits? Find out what a deposit is for the other person
Explain "Do small acts of kindness" Take the initiative t be kind to others and make connections
Explain "Keep Promises" Make good on your word and be careful before using words such as "I promise" or "I commit"
Explain "Keep confidences" Keep others words in confidence, do not share their information
Explain "Be loyal to the absent" Avoid gossiping or backbiting, stick-up for people
Explain "Apologize" -If you are in the wrong, admit it -don't make excuses
Explain "Forgive" -Learn to forgive and forget for your own good -don't let yesterday hold you hostage
Created by: clarkken
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