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Think Win-Win

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Term
Definition
Win-Lose   high on courage, low on consideration; can only win if others lose  
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Lose-Win   low on courage, high on consideration; typically insecure and cant stand up for themselves  
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Lose-Lose   if you cant win nobody can  
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Win-Win   balance of courage and consideration; everyone wins or no one wins  
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Ideal ratio of courage and consideration   balanced  
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Find others deposit   figure out what makes the person happier vs what could cause them to withdrawal  
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Small acts of kindness   treat others with kindness, be polite and inviting  
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Keep promises   if you make a promise keep it, no one wants to be friends with some one who cannot keep their word  
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Keep confidences   don't share others secrets, if a person gives you their confidence don't break it  
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Be loyal to the absent   don't gossip or badmouth behind another's back  
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Set clear expectations   Don't be vague or fuzzy, draw lines a follow through with them  
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Apologize   if you are wrong admit it, own it; excuses push people away  
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Forgive   Don't hold on to grudges, forgiving someone is the best way for no one to keep getting hurt  
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Created by: epaddie
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