Flashcards
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Patient Navigator | Helps patient navigate complex healthcare
world
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| Purpose of American Association of Medical Assistants (AAMA) | To raise standards of medical assisting
to higher professional level
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| Ever Certified Medical Assistant (CMA) must re certify every... | 5 years
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| Hospice care is for.. | Patients with less than six
months to live
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| Board-certified physician education and licensing takes... | 9-12 years
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| Gerontology doctors treat what kind of patients? | Older patients
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| Nuclear medicine uses | Radiation to
diagnose and treat.
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| Oncologists works with | Cancer patients
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| Pediatrics and Adolescent Medicine care for | Children, teens,
and young adults
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| Acupuncturist | Treat pain by inserting needles under skin at
meridians or channels
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| A Nurse Practitioner can work | With a physician or independently
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| American Hospital Association | The largest national network of
healthcare providers
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| Comprehension | The ability to learn, retain, and process
information
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| Integrity | Being honest and trustworthy
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| Patient advocacy | Speaking or acting on behalf of patient or
family
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| Knowledge | Is gained through study and experience
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| Hard Skills | Technical and operational
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| Soft skills | People skills
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| The Communication Circle involves | The message, a
source, and a receiver
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| Active listening | Actively being involved in
the process
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| Assertiveness | Being firm but not aggressive
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| Full-Block Style is typed with | All lines flush left
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| Modified-Block Style | Indented Paragraphs
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| Simplified Style | Modifies full block by leaving off salutation
and complimentary close
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| Screening calls | Involves deciding which calls are put through immediately and which calls are handled by taking a message and offering a callback
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| Five Cs of effective communication | Completeness, clarity, conciseness, courtesy, cohesiveness
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| Complete telephone message includes | demographics, description of needed action, message, initials
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| Telephone etiquette | Proper pitch, pronunciation, enunciation, tone
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| TDD means | Telecommunication devices for the deaf
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| Prescription renewal calls may come from... | The patient or directly from the pharmacy
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Created by:
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