Exam 1
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| What is conflict defined? | show 🗑
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| Name 5 communication goals. | show 🗑
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| Can there be more than one goal? | show 🗑
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| Name the four levels of conflict. | show 🗑
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| Name the 3 different types of intrapersonal conflict. | show 🗑
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| show | Choices between where to work (South Bend as an "avoid" example,and San Diego as an "approach" example)
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| show | Parties/Messages/Context
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| Illustrate the cycle of the PMC model. | show 🗑
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| show | Conflicts are episodes in ongoing communication process.
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| show | Communication is how conflict is expressed, escalated, maintained, and resolved.
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| show | Conflicts occur within communication systems.
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| show | A change in one element of the system will affect the entire system.
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| show | Understanding the conflict requires considering the various factors influencing the system.
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| show | The most effective approach for analyzing conflict is to consider all known elements in the communication system.
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| show | The most effective approach for resolving or managing conflict will depend on the ease of influencing the various system factors.
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| 8th of 8 assumptions of the PMC model. | show 🗑
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| show | When business partners disagree about plans for expansion
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| What are the 5 steps of conflict as a process? | show 🗑
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| show | Source/Prior Conditions/Latent Phase - examples cubicles, radios, people
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| What do you consider the beginning of conflict? | show 🗑
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| What do you consider the "during" phase of conflict? | show 🗑
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| What do you consider the "ending" phase of conflict? | show 🗑
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| What do you consider the "after" phase of conflict? | show 🗑
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| show | Durable peace, stable peace, unstable peace, crisis, war
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