MOP CH 3-5
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| show | continuing education units, $70 or $75 yearly to keep certification
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| show | scope of practice and versatility
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| CMA | show 🗑
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| RMA | show 🗑
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| show | at end of year when the books are done employees given percent of profit
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| judicial review board | show 🗑
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| show | must be very careful and maintain focus and calm
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| show | Externalization of personal feelings onto another who may not be involved with issue
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| Denial | show 🗑
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| show | Going back to childlike state, replacing won’t with can’t is good gauge for this mental state
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| Repression | show 🗑
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| show | Verbal attack on another person without addressing original complaint
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| Compensation | show 🗑
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| Rationalization | show 🗑
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| Apathy | show 🗑
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| Displacement | show 🗑
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| Physical avoidance | show 🗑
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| Sarcasm | show 🗑
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| close ended questions | show 🗑
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| show | more like a conversation
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| communication channels | show 🗑
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| show | big fears or exaggerated fears, learned type of behavior usually from parents
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| panic disorders | show 🗑
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| show | cant distinguish between right and wrong these people can only think about what they want
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| depressive disorder | show 🗑
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| show | how we handle stress, can be with verbal aggression, projection, sarcasm, compensation, physical avoidance, regression, apathy, rationalization, displacement, repression, or denial
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| show | dont feed the fire
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| show | comes from everyone having different personality traits, avoid if possible if cannot ask how problem can be resolved
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| show | different for each person, types are space, pet names, and preference of being called by first or last name
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| show | occupational disciplines involved with the delivery of healthcare to assist physicians with the diagnosis, treatment, and care of patients
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| benefits | show 🗑
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| show | training in more than area so that a multitude of duties may be performed or so substitutions of personal may be made in emergency
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| show | Medical assisting
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| Offices need flexible medical assistants who can handle both | show 🗑
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| The first medical assistants were probably | show 🗑
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| The need for both administrative skills and clinical skills emerged as | show 🗑
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| show | late 1940s
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| Medical assistant organizations began developing in 1950, and | show 🗑
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| show | versatile
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| show | within the same clinic
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| show | physicians’ offices, chiropractors’ offices,
podiatrists’ offices, hospitals, surgery centers, and freestanding emergency centers
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| show | The performance of delegated clinical and administrative duties within the supervising physician’s scope of practice consistent with the medical assistant’s education, training, and experience
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| 2 Major Categories of Duties Performed by Medical Assistants | show 🗑
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| show | medical histories, explaining treatment procedures, preparing and assisting examination, collecting and preparing lab specimens, instruction, preparing and administering medications, drawing blood, electrocardiograms, sutures and changing dressings
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| show | computer applications, telephones, greeting, medical records, billing and coding, appointments, arrangement of hospital and lab services, and correspondence
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| show | flexible career, no mandatory retirement age, attractive to nontraditional students, computerization and technical advances made more positions available, and valuable asset to the physician’s office
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| Medical Assisting is the fastest growing occupation as determined by | show 🗑
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| show | the year 2012
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| Sixty percent of medical assistant positions are in | show 🗑
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| Statistics and trends in salary and compensation can be found on | show 🗑
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| Benefits That May Be Offered to Medical Assistants | show 🗑
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| truism | show 🗑
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| Professional Appearance have | show 🗑
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| Good health requires | show 🗑
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| good grooming | show 🗑
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| Classroom Training for medical assistant | show 🗑
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| show | theory, administrative, and clinical education
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| Externships and Internships word use | show 🗑
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| show | designed to offer the student a chance to put skills to work with real patients and provide valuable experience before graduation
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| show | first point of contact for the intern throughout the time at the site
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| show | open to constructive criticism, take initiative and be team player, treat the externship as probationary period, and be open to learning skills or techniques that are different from what classroom taught
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| General Rules to Remember as extern | show 🗑
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| show | breach patient confidentiality, pursue romantic relationships with co-workers or patients, use any drug sample without permission, borrow from petty cash,
expect physician to treat family or friends, ask for prescription
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| show | reading literature related to area employed, attending educational seminars, meetings, conventions, and taking advantage of CEUs
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| show | grow personally and professionally, keep abreast of current trends, demonstrate seriousness about career, promote profession, receive benefit offers, and gain CEUs.
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| show | organized in 1956, State associations and District of Columbia, based in Chicago, Illinois, Established national certification program, and Offers CMA exam
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| show | reexamination or CEUs
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| American Medical Technologists (AMT) | show 🗑
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| show | publication targeted toward medical assistants and other disciplines certified by AMT
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| show | Certified Medical Administrative Assistant (CMAA), Certified Clinical Medical Assistant (CCMA), Certified Billing and Coding Specialist (CBCS), and Certified Medical Transcriptionist (CMT)
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| show | distinguishing traits, qualities, or properties
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| show | having adequate or requisite capabilities
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| show | behavior towards others, outward manner
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| show | having or showing good judgment or conduct especially in speech
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| disseminated | show 🗑
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| show | drug an abuser uses most frequently to satisfy the craving for a certain feeling
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| show | to cause something to happen
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| morale | show 🗑
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| show | personality a person projects in public
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| reproach | show 🗑
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| show | set of values based on moral virtues of hard work and diligence and reliability is most important
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| Meaning of Professionalism | show 🗑
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| why professionalism is important | show 🗑
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| Characteristics of Professionalism | show 🗑
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| flexibility | show 🗑
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| credibility | show 🗑
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| Obstructions to Professionalism | show 🗑
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| show | Take a moment to discuss the situation with supervisors, and Use discretion when talking about the issues at hand
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| visitors to medical personal at work should never enter patient areas but be directed to | show 🗑
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| show | positive or negative, Positive can lead to promotions and wage increases, Negative can lead to dissention and low employee morale
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| show | sign of the fear of failure, Never put off duties that can be done immediately, and Divide projects into small segments
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| Professional attributes | show 🗑
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| show | most important attributes to develop, must work together for good of patients, Never say, “That’s not my job.”
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| Time Management | show 🗑
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| show | deciding which tasks to do first, make list, Decide must, should, and could, numeric order, letters and numbers, and complete tasks
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| show | Reasonable, Measurable, Written down, Monitored for progress, set for all areas of life, and Celebrated when reached
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| Knowing the Facility and Its Employees | show 🗑
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| show | write legibly, be complete, state facts, never use sarcasm, and make corrections as directed
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| show | Always have pen and paper ready for note taking in meetings and seminars, and Keep a small pad and pen in a pocket for quick notes
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| Communication | show 🗑
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| abuse | show 🗑
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| show | compulsive use of substance despite its negative and sometimes dangerous effects
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| show | repeated and excessive use of substance, despite its destructive effects to produce pleasure and escape reality
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| National Institute on Alcohol Abuse and Alcoholism (NIAAA)defines alcohol abuse as having 4 symptoms | show 🗑
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| craving | show 🗑
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| loss of control | show 🗑
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| show | withdrawal symptoms after drinking such as shakiness, nausea, sweating, and anxiety
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| tolerance | show 🗑
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| adage | show 🗑
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| ambiguous | show 🗑
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| show | to fill with life and give spirit
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| battery | show 🗑
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| show | marked by sarcasm
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| congruent | show 🗑
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| decodes | show 🗑
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| encodes | show 🗑
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| encroachments | show 🗑
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| show | the act of being very distinct in speech
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| externalization | show 🗑
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| litigious | show 🗑
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| malediction | show 🗑
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| show | capacity for comprehension
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| show | physiologic interferences with the communication process
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| pitch | show 🗑
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| proxemics | show 🗑
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| stereotype | show 🗑
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| show | difficult to understand or perceive
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| show | study of death
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| show | in a manner marked by forceful energy
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| volatile | show 🗑
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| The medical assistant’s interpersonal skills help to set | show 🗑
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| Interpersonal skills and human relations intersect and the successful medical assistant will | show 🗑
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| The Patient’s Perception | show 🗑
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| show | more than physical appearance or dress, remain in thoughts, includes attitude, compassion, and the smile
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| show | introduce yourself, smile, wear name badge, show patient around office and introduce staff members, and put patient at ease
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| show | verbal and nonverbal
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| show | enunciate, eye contact, use appropriate body language and volume, and show concern
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| show | Never be sarcastic, inappropriate remark followed by just kidding, and take care not to hurt feelings
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| Patients Need Tender Care | show 🗑
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| show | let patients do most of talking, dont offer personal info, and if must share positive experience but briefly
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| Nonverbal Communication | show 🗑
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| Body Language | show 🗑
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| Conservative Appearance | show 🗑
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| Posture and Positioning can signal | show 🗑
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| Channels can be | show 🗑
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| Feedback | show 🗑
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| show | thoughts, situations, conversation seems meaningless, to many messages at once, anger, exhaustion, or prejudged speaker and feel no need to listen
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| show | Be beneficial, Be constructive, Promote stronger understanding and deeper levels of intimacy
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| Assertion | show 🗑
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| Nonassertion | show 🗑
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| Crazymakers: passive-aggressive communication | show 🗑
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| show | Refuses to fight and keeps from facing the problem at hand
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| The Pseudoaccommodator | show 🗑
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| The Guiltmaker | show 🗑
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| show | Escapes facing up to aggression by shifting the conversation when it approaches an area of conflict
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| show | Attacks other parts of his or her partner’s life rather than expressing feelings of dissatisfaction
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| show | Refuses to allow partner to express feelings and goes into an analysis of what “really meant.”
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| show | Sets up desired behavior, then attacks that behavior once it manifests
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| The Crisis Tickler | show 🗑
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| The Gunnysacker | show 🗑
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| show | Does things that will bother the partner instead of honestly sharing his or her own resentments
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| show | Hits the partner below the psychologic belt
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| The Joker | show 🗑
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| show | More interested in finding fault than in resolving a conflict
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| show | Will not allow relationships to change from the way they once were
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| The Kitchen Sink Fighter | show 🗑
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| The Withholder | show 🗑
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| show | Gets back at partners by sabotage, failing to defend them and encouraging ridicule toward them
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| communication during anger | show 🗑
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| show | never leave them alone, watch carefully, and make sure person with trusted relative or friend when leaving
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| show | Denial, Anger, Bargaining, Depression, and Acceptance
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| show | has 5 levels, basic level is food, rest, sleep, water, air, sex, 2nd level relates to safety, 3rd level relates to social needs, 4th level relates to self-esteem, and 5th level is self-actualization
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| show | non–rapid eye movement (NREM)
rapid eye movement (REM)
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| show | Four stages, during which the body slows down and relaxes
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| rapid eye movement (REM) | show 🗑
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