Psychology 1300 Word Scramble
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| Term | Definition |
| Habit 4: Think Win-Win | The habit of mutual benefit. It's a basic principle of successful living: Unless other people win with you, you don't truly win. |
| Principles of Think Win-Win | Courage and Consideration ·Balance courage with consideration. ·Make a deposits in other people's Emotional Bank Accounts. |
| Courage and Consideration Matrix (Think Win-Win Paradigm) | ·Win-Lose ·Lose-Win ·Lose-Lose ·Win-Win or No Deal |
| Win-Lose | High in courage and low in consideration. Bold but cold- unsympathetic, inconsiderate, unkind. You want to get ahead and be the best, and rise above, even if it means stepping on someone else to get there. |
| Lose-Win | High in consideration but low in courage. You are eager to please and reluctant to stand up for yourself. Have a permanent victim mentality and always looking for sympathy. |
| Lose-Lose | Low in both courage and consideration. Envy and criticize others. You don't care if other people lose, nor do you have the courage to stand up for yourself. |
| Win-Win or No Deal | Balancing courage and consideration takes proactive patience. You are ready to walk away before someone loses-including yourself. |
| Emotional Bank Accounts (EBAs) | One's relationship with another. Building trust in a relationship, one makes 'deposit'. Doing things that decrease trust one makes 'withdrawal'. The current balance is how people communicate and how they solve the problem together. |
| Find out what a deposit is for the other person. | A deposit for a other person may in fact be a withdrawal in their mind. You won't know unless you find out. |
| Do small act of kindness. | A second deposit is to treat people with kindness. The withdrawal is to be unkind, discourteous and disrespectful. |
| Keep Promises. | Nothing bankrupts the EBA faster, even the account has a huge balance. Breaking a serious promise is a big withdrawals. I t will take a long time to rebuild an Emotional Bank Account. Always do what you say you're going to. |
| Keep Confidences. | When someone shares something with you in confidence, keep it that way. Be careful what you spread around about other people in social media. |
| Be Loyal to the Absent. | The ultimate test of principle is to be loyal to those people who are not around. Stick up for people. Don't let others bad-mouth a friend or someone you know. |
| Set Clear Expectations. | Don't leave things fuzzy. Always give a clear instruction or context for better understanding so other people will meet your expectations or vice versa. |
| Apologize. | Always admit when you are wrong. Making excuses instead of making things better turns into an even bigger withdrawal. |
| Forgive. | Learn to forgive and forget. Getting even or talking about other people's failing won't help you. |
| Rules for Making Deposits in Emotional Bank Account | 1. A deposit is only a deposit if the other person sees it as one. 2.It can take one or more deposits to make up for one withdrawal. |
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