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Psychology 1300

Habit 4 of Highly Effective College Student

TermDefinition
Habit 4: Think Win-Win The habit of mutual benefit. It's a basic principle of successful living: Unless other people win with you, you don't truly win.
Principles of Think Win-Win Courage and Consideration ·Balance courage with consideration. ·Make a deposits in other people's Emotional Bank Accounts.
Courage and Consideration Matrix (Think Win-Win Paradigm) ·Win-Lose ·Lose-Win ·Lose-Lose ·Win-Win or No Deal
Win-Lose High in courage and low in consideration. Bold but cold- unsympathetic, inconsiderate, unkind. You want to get ahead and be the best, and rise above, even if it means stepping on someone else to get there.
Lose-Win High in consideration but low in courage. You are eager to please and reluctant to stand up for yourself. Have a permanent victim mentality and always looking for sympathy.
Lose-Lose Low in both courage and consideration. Envy and criticize others. You don't care if other people lose, nor do you have the courage to stand up for yourself.
Win-Win or No Deal Balancing courage and consideration takes proactive patience. You are ready to walk away before someone loses-including yourself.
Emotional Bank Accounts (EBAs) One's relationship with another. Building trust in a relationship, one makes 'deposit'. Doing things that decrease trust one makes 'withdrawal'. The current balance is how people communicate and how they solve the problem together.
Find out what a deposit is for the other person. A deposit for a other person may in fact be a withdrawal in their mind. You won't know unless you find out.
Do small act of kindness. A second deposit is to treat people with kindness. The withdrawal is to be unkind, discourteous and disrespectful.
Keep Promises. Nothing bankrupts the EBA faster, even the account has a huge balance. Breaking a serious promise is a big withdrawals. I t will take a long time to rebuild an Emotional Bank Account. Always do what you say you're going to.
Keep Confidences. When someone shares something with you in confidence, keep it that way. Be careful what you spread around about other people in social media.
Be Loyal to the Absent. The ultimate test of principle is to be loyal to those people who are not around. Stick up for people. Don't let others bad-mouth a friend or someone you know.
Set Clear Expectations. Don't leave things fuzzy. Always give a clear instruction or context for better understanding so other people will meet your expectations or vice versa.
Apologize. Always admit when you are wrong. Making excuses instead of making things better turns into an even bigger withdrawal.
Forgive. Learn to forgive and forget. Getting even or talking about other people's failing won't help you.
Rules for Making Deposits in Emotional Bank Account 1. A deposit is only a deposit if the other person sees it as one. 2.It can take one or more deposits to make up for one withdrawal.
Created by: mlucas2
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