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Think Win-Win

TermDefinition
Win-Lose You're always trying to be better than people, high on courage and low on consideration. For example, "I'm going to beat you no matter what."
Lose- Win You're insecure, low on courage and high on consideration. For example, "I always get stepped on."
Lose-Lose If you can't wins, no one wins. You get revenge. For example, "If i'm going down, you're going down with me."
Win-Win You're willing to walk away before someone loses, including yourself. For example, "We're going to win together."
Emotional Bank Account When you do something that helps the relationship, that's a deposit. When you do something that hurts the relationship, that's a withdraw.
Do Small Acts of Kindness A second deposit is to treat people with kindness.
Keep Promises Nothing bankrupts the EBA faster than breaking a serious promise.
Keep Confidences When someone shares something with you in confidence, keep it that way.
Be Loyal to the Absent Avoid gossip or backbiting.
Set Clear Expectations Don't leave things fuzzy.
Apologize If you're in the wrong, admit it now.
Forgive Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt.
Created by: dpaita
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