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Habit 4
Think Win-Win
Question | Answer |
---|---|
What is Module 11, Habit 4 about? | Think Win-Win is about building effective relationships with people by working for their benefit while you are working for your own benefit. |
Think Win-Win is essential to your meaningful _______. | Life |
What is Win-Lose? | "I'm going to beat you no matter what." If you're high on courage and low on consideration. You can't win unless other people lose. |
What is Lose-Win? | "I always get stepped on.” If you're low on courage and high on consideration, you're insecure. You're not brave enough to stick up for yourself. |
What is Lose-Lose? | "If I'm going down, you're going down with me.” If you can't win, nobody wins. You get revenge. |
What is Win-Win? | "We're going to win together." Here you go for win-win or no deal. You're ready to walk away before someone loses--including yourself. Balancing courage and consideration is the way to help others feel good and for you to feel good too. |
People who Think Win-Win or No Deal live by two principles: | Courage and Consideration. |
What is the main point of Module 12? | The key to making friends is to deposit acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals). |
What can you do to make a new friend or keep an old one? | think about your relationship as a bank account in which you can make deposits and withdrawals, but in this case, the deposits and withdrawals are emotional. |
What is a deposit? | When you do something that helps the relationship, that's a deposit. |
What is a withdrawal? | When you do something that hurts the relationship, that's a withdrawal. |
What are some specific things you can do to maintain a good friendship? | Do Small Acts of Kindness, Keep Promises, Keep confidences, Be loyal to the absent, Set clear expectations, Apologize, Forgive. |