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Habit 4
Think Win-Win
| Term | Definition |
|---|---|
| Win-Lose | High on courage, low on consideration. Always trying to get ahead of other people. Think: "I'm going to beat you no matter what." |
| Lose-Win | Low on courage, high on consideration; insecure. Not brave enough to stick up for yourself. Think: "I always get stepped on." |
| Lose-Lose | If you can't win, nobody wins. You get revenge. Think: "If I'm going down, you're going down with me." |
| Win-Win or No Deal | Ready to walk away before someone loses, even yourself. Balance in courage and consideration. "We're going to win together." |
| Lose-Win (Courage and Consideration) | High on consideration but low on courage. Eager to please but reluctant to stand up for yourself. Being treated like a doormat. |
| Lose-Lose (Courage and Consideration) | Low on both courage and consideration. You don't care if others lose, nor do you have the courage to stand up for yourself. |
| Win-Lose (Courage and Consideration) | Low on consideration, high on courage. Bold but cold. Unsympathetic, inconsiderate, unkind. |
| Win-Win or No Deal (Courage and Consideration) | High in courage and consideration, where you want to be. You're ready to walk away before someone loses, including yourself. |
| EBA | Emotional Bank Account |
| Keep Promises | Nothing bankrupts EBA faster than breaking serious promises. |
| Keep Confidences | When someone shares something with you in confidence, keep it that way. |
| Be Loyal to the Absent | Avoid gossip and backbiting. Don't bad mouth someone, because others will think you're doing it to them as well. |
| Set Clear Expectations | Don't leave things fuzzy or unclear. Follow through on what's expected after setting down clear expectations. |
| Apologize | If you're wrong, admit it and own up to it. |
| Forgive | Learn to forgive and forget so that you don't keep hurting yourself the way you were hurt. Don't let yesterday hold your tomorrow hostage. |