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Habit 4 Study Guide

psych

QuestionAnswer
Win-Lose Not winning unless other people lose
Lose-Win Having a permenant victim mentality and always looking for sympathy
Lose-Lose Putting yourself and others down. If you can't win, nobody wins
Win-Win or No Deal Basic principle of successful living. Unless other people win with you, you don't truly win
Consideration is high, courage is low Lose-Win
Consideration is low but courage is high Win-Lose
Consideration and courage is low Lose-Lose
Consideration and courage is high Win-Win or No Deal
EBA's emotional bank deposits When you do something that helps the relationship that's a deposit
Withdrawals When you do something that hurts the relationship
Do Small Acts of Kindness Treat people with kindness
Keep Promises Make good on your word
Keep Confidences Be careful with what you share with others and keep what is said in confidence to yourself
Be Loyal to the Absent Avoid gossiping or backbiting
Set Clear Expectations Don't leave things fuzzy; make it clear
Apologize Admit when you're in the wrong
Forgive Learn to forgive and forget so that you don't keep hurting yourself the way you were hurt
What are the seven bank deposits? Do Small Acts of Kindness Keep Promises Keep Confidences Be Loyal to the Absent Set Clear Expectations Apologize Forgive
Created by: tdlane
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