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Module 4

Think Win-Win

TopicReview
Win-Lose High courage plus low consideration just means you're always trying to get ahead of others.
Win-Lose You can't win unless other people lose.
Lose-Win Low courage plus high consideration results as insecurity.
Lose-Win You're not brave enough to stick up for yourself
Lose-Lose If you can't win, no one can.
Lose-Lose You get revenge
Win-Win You've achieved a balance of courage and consideration.
Win-Win You're ready to walk away before someone loses.
Module 12: Main Point Depositing acts of kindness and helpfulness into Emotional Bank Accounts (EBA) is key to making friends
Find Out What a Deposit is for the Other Person What a deposit is to you could be a withdrawal in to someone else. You'll never know unless you find out.
Do Small Acts of Kindness The second deposit is to treat people with kindness.
Do Small Acts of Kindness The opposite(withdrawal) would be being disrespectful, discourteous or unkind.
Keep Promises Nothing bankrupts a EBA like a broken promise.
Keep Promises Just be careful before choosing to use the words "I promise" or "I commit".
Keep Confidences If someone shares information in confidence, it's wise not to spread that info to anyone.
Be Loyal to the Absent When you badmouth someone it makes others wonder if you do the same about them.
Be Loyal to the Absent When someone badmouths a friend, you should stick up for them.
Set Clear Expectations Be clear with whomever you speak with on expectations, then follow through.
Apologize If you're in the wrong, admit it now. Waiting turns the situation into a withdrawal.
Forgive Learn to forget and forgive so you're not hurting yourself the way you were hurt.
Forgive Talking about other's failing or getting even will never help you.
Created by: Parks210
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