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Habit 4 study guide

This is the study guide for habit 4 think win-win

QuestionAnswer
What is win-lose? Being high on courage and low on consideration. One that always wants to win and be ahead of other people
What is Lose-win? Being low on courage and high on consideration. One that is letting others walk on top of the other and not sticking up for themselves.
What is Lose-Lose? Being low on courage and low on consideration. If one can not win, nobody can win.
Win-Win or No Deal is? Balancing courage and consideration. This lets one feel good about themselves and also lets everyone else be happy.
What is an EBA? Emotional Bank Account.
How does a Emotional bank account work? An emotional bank account is where what people say or effects their emotions state stay. People can deposit kindness into peoples emotional bank account but also can hurt the others feelings and be mean and withdraw from the account.
How can I add into somebody's emotional bank account? Small acts of kindness, keep promises, keep confidence, be loyal to your friend when they are not around, set clear expectations with the relationship, apologize and also forgive.
What are the two rules for making deposits? A deposit is only a deposit if the other person sees it as one. The second rule is, it can take one or more deposits to make up for one withdrawal.
Why do I have to find out what a deposit is for somebody else? Just because you complimented them doesn't mean you automatically gave them a deposit. Some people feel uncomfortable with compliments. Ask the person if certain topics make them feel uncomfortable, it shows you value their feelings.
What is the difference between a deposit and a withdraw? A deposit makes the other person feel good, they feel valued and wanted. A withdraw hurts the other person and makes them feel unwanted or unvalued. Deposits are good things to do while withdraws are bad and should be avoided
Created by: Nina2020
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