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Habit 4 Study Guide

Think Win-Win

QuestionAnswer
Module 11 - Balance Courage and Consideration Build effective relationships working for their benefit as well as my own.
Win - Win Other people win with you
Win - Lose Always trying to get ahead of others
Lose - win Victim personality, looking for sympathy
Lose - Lose If I can't win, nobody wins
Win-Win or No Deal Win together
Courage and Consideration Matrix
Lose - Win High consideration / low courage
Lose - Lose Low consideration and courage
Win - Lose Low consideration / high courage
Win-Win or No Deal High consideration and courage
Module 12 - Make Emotional Deposits Deposits of kindness and helpfulness into other people's EBA
Find out what a deposit is for the Other Person Otherwise it could be a withdrawal
Small Acts of Kindness is? Treating people with kindness
What bankrupts the EBA? Not keeping promises
Keep Confidences Keep it confident
Be Loyal to the Absent Avoid gossip / Stick up for people
Set Clear Expectations Be clear and follow through
Apologize Admit if you are wrong
Forgive Don't let yesterday hold your tomorrow hostage
Created by: Nancy Chacon
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