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Habit 4 Flash Cards

Main points and key phrases

QuestionAnswer
What is module 11 about? Balance courage and consideration.
What is the main point of module 11? "I can build effective relationships with people by working for their benefit as well as my own."
What is a Win-Lose Scenario? "Essentially you can not win unless other people lose."
What is a Lose-Win scenario? "You say yes too fast, are easily taken advantage of, and bury a lot of feelings."
What is a Lose-Lose scenario? "If I am going down, You're going down with me."
What is a Win-Win or No Deal scenario? "We're going to win together." - "You're ready to walk away before someone loses."
What is module 12 about? "Making deposits in other peoples Emotional Bank Accounts (EBAs)"
What is the main point of module 12? "I can make deposits of kindness and helpfulness into other peoples Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships."
EBA Deposit # 1 "Find out what a deposit is for the other person."
EBA Deposit # 2 "Do Small acts of kindness."
EBA Deposit # 3 "Keep Promises."
EBA Deposit # 4 "Keep Confidences."
EBA Deposit # 5 "Be loyal to the absent."
EBA Deposit # 6 "Set clear expectations."
EBA Deposit # 7 "Apologize."
EBA Deposit # 8 "Forgive."
Created by: bholliday1
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