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Habit 4 Study Guide

QuestionAnswer
What is Habit 4? Think Win-Win
What is Win-Lose? When you're always trying to get ahead of others or be better than other people. You can't win unless others lose.
What is Lose-Win? When you're insecure and not brave enough to stick up for yourself. You are easily taken advantage of.
What is Lose-Lose? If you can't win, nobody wins. You envy and criticize others.
What is Win-WIn or No Deal? You're ready to walk away before someone loses- including yourself. It is a balance of courage and consideration.
What do great relationships do? Balance courage and consideration.
How are relationships similar to bank accounts? Think of your relationship as a bank account. You have deposits and withdrawals but they're emotional. Something that helps the relationship is a deposit, something that hurts the relationship is a withdrawal.
How can you make deposits into others lives? Find out what a deposit its for the other person. Everyone has different ideals on what a deposit and withdrawal are.
What kinds of deposits are there? You can do small acts of kindness, keep promises, keep confidences, be loyal to the asset, set clear expectations, apologize and forgive.
Why are small acts of kindness considered a deposit? Because the opposite of being kind would be a withdrawal. Being kind can help you make new friends and grow those relationships.
What does Keeping Promises have to do with relationships? Promises require trust and keeping a promise to someone builds the trust between the two involved. It also grows relationships by bringing people closer.
What does Keeping Confidences mean? It means keeping confidential things confidential. Don't spread negative info about others.
How can you Be Loyal to the Absent? By sticking up for those that aren't around instead of talking bad about them behind their back.
What is a Clear Expectation? An example is... "I'll make dinner this week if you'll clean the kitchen."
When should you apologize and forgive? Apologize when you're wrong. Admit it instead of making excuses. Forgive when things go wrong then forget it so that you're not hurting yourself by holding a grudge.
Created by: Macybert
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