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Habit 4 Study Guide
Question | Answer |
---|---|
What is a "Win-Lose"? | "I'm going to beat you no matter what." You cannot win unless other people lose. You want to be ahead no matter who gets hurt. |
What is a "Lose-Win"? | "I always get stepped on." You are never brave enough to stick up for yourself. Victim mentality. This kind of thinking is insecure. |
What is a "Lose-Lose"? | "If I'm going down, you're going down with me." If you cannot have it your way nobody else is happy. You put yourself as well as others down. |
What is a "Win-Win or No Deal."? | "We're going to win together." Balancing courage and consideration allowing you to make everyone win. |
How can you deposit in other people's Emotional Bank Account? | Doing small acts of kindness, keeping promises, being loyal to the absent, apologizing, and forgiving. |
What are the two rules for making deposits in an Emotional Bank Account? | 1. A deposit is only a deposit if the other person sees it as one. 2. It can take one or more deposits to make up for one withdrawal. |
What is a withdrawing from an Emotional Bank Account? | Doing anything that hurts the relationship between you and whoever is considered a withdrawal. |
What is a deposit to an Emotional Bank Account? | Doing anything that helps the relationship between you and whoever is considered a deposit. |
How does depositing to a person's Emotional Bank Account do for you and others? | Depositing to other people's bank accounts can make them feel better over all. As for you, it helps you create relationships and build upon already existing relationships. |