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Module 4

TermDefinition
SEE - Think "its not all about me" - Trust that there is plenty for everyone - Know that its possible to win in a way others win too. - Believe that no one has to lose
DO - Balance courage with consideration - Feel happy for the success of others - Share credit and recognition - Make a deposit in other people's emotional bank accounts. - Look for opportunities to partner and collaborate.
GET - More shared wins - Faster, better solutions to problems - Richer, more lasting relationships
WIN-LOSE A situation where you can only win and everyone else must lose.
LOSE-WIN A situation where you must lose and someone else must win.
LOSE-LOSE A situation where everyone must lose and no one wins.
WIN A situation where someone only considers themselves and winning, no one else matters to them.
SCARCITY The belief that the world is like a pie and there is only so much to go around.
ABUNDANCE The belief that there is plenty to go around for everyone.
NO DEAL Instead of agreeing on both winning, it is decided to not compete or for either party to win.
DEPOSIT Depositing into someones emotional bank account with actions or words that positively effect them
WITHDRAWL Withdrawing from someones emotional bank account with actions or words that negatively affect them.
FIND OUT WHAT A DEPOSIT IS FOR THE OTHER PERSON What you think is a deposit for the other person may in fact be a withdrawal in his or her mind. You won't know unless you ask.
DO SMALL ACTS OF KINDNESS A second deposit is to treat people with kindness.
KEEP PROMISES Make good on your word and be very careful before using words "I promise and I commit."
BE LOYAL When someone shares something to you in confidence, keep it that way.
SET CLEAR EXPECTATIONS Do not leave things fuzzy with people.
APOLOGIZE If you are in the wrong, admit it.
GIVE FEEDBACK Sincere and honest feedback is a deposit.
FORGIVE Learn to forgive and forget.
APPEAL TO AUTHORITY Relying on a trustworthy authority with expertise on a certain topic.
CAUSE AND EFFECT Just because A happened before B does not mean A was the cause for the outcome of B.
PROBABILITY The probability of outcomes vary on the decisions made and must be critically examined.
FALSE ANALOGY Analogies cannot be used to prove anything, they are not fact.
Created by: jlarue2002
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