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Habit 4 Study Guide

Habit 4 "The habit of mutual benefit"

TermDefinition
Win-Lose People in the Win-Lose mindset are high on confidence but low on consideration. These people tend to be proud, they cant win happily unless other people loose.
Lose-Win People in the Lose-Win mindset are low on confidence and high on consideration. These people tend to be insecure, the say yes too fast, because they are are always looking for sympathy
Lose-Lose People with a Lose-Lose mindset are low on both courage and consideration. They envy and criticize others often thinking, "If I can't win , nobody wins."
Win-Win people in the Win-Win mindset are high on both confidence and consideration. These people are ready to walk away before someone loses, including themselves. They think win-win or no deal.
EBAs Emotional Bank Accounts
Deposit on DBAs formats Finding out what is a deposit for the other person, Doing small acts of kindness, keeping promises, keeping confidences, being loyal to the absent, setting clear expectations, apologizing, and forgiving
finding out what the other person likes what you think is a deposit might be a withdrawal for the other person, be sure to find out what this person finds to be a deposit, even time can change what the person finds a deposit what they found nice 3 yeas ago might not be nice now
Do small acts of kindness A second deposit is an act of kindness if you don't make a second deposit then you have left the persons emotional bank empty. Just like money bank accounts EBAs also exist on line so make sure to check up on online friends.
keep promises Breaking a promise can leave an EBA in bankruptcy, even if you have a huge balance. lying and breaking promises are withdrawals, big enough to leave the account with no money or in a huge debt that will take long time to pay back and rebuild your balance
keep confidences when someone shares something with you in confidence, keep t that way. If you do it will be a huge deposit.
Be Loyal to the Absent Don't talk about people behind their back be loyal. If you bad-mouth about people who are not present those present will wonder if you do the same about them
Set Clear Expectations Be sure of what you are doing as well as what others are doing and follow thru on your part
Apologize If your in the wrong admit it
Forgive Learn to forgive and forget, don't let yesterday hold your tomorrow hostage
Created by: mgaytan3
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